Last updated: October 2026

At The Great Separation, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website or contact us.

1. Who We Are

This website is operated by The Great Separation (“we”, “us” or “our”).

We are responsible for handling personal information collected through our website in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data controller: [INSERT FULL LEGAL NAME OR REGISTERED BUSINESS NAME]

Business address: [INSERT ADDRESS]

Contact email: ellie@thegreatseparation.co.uk

2. Information We Collect

We may collect the following information when you use our website:

- Your name and contact details, including email address and telephone number.

- Information you provide through contact forms, enquiries or bookings.

- Information you voluntarily share when communicating with us.

- Information relating to services you enquire about or purchase.

- Technical information, such as your IP address, browser type and website usage data.

- Marketing preferences, where applicable.

Given the nature of our services, you may choose to share sensitive personal information. We handle such information with particular care and only process it where we have an appropriate legal basis and, where required, an additional legal condition.

3. How We Use Your Information

We may use your personal information to:

- Respond to enquiries and communicate with you.

- Provide information about our services.

- Arrange appointments and consultations.

- Deliver services you have requested or purchased.

- Manage bookings and payments.

- Improve our website and customer experience.

- Send newsletters, updates or marketing communications where legally permitted.

- Comply with legal and regulatory obligations.

We will only use your personal information where we have a lawful basis for doing so.

4. Legal Basis for Processing

Under UK GDPR, we may process your personal information on the following grounds:

- Consent: Where you have agreed to receive marketing communications or to specific processing activities.

- Contract: Where processing is necessary to provide services you have requested or purchased, or to take steps before entering into a contract.

- Legal obligation: Where we are required to retain or disclose information by law.

- Legitimate interests: Where processing is reasonably necessary for operating and improving our business, provided your rights and interests do not override those interests.

Where additional safeguards are legally required for sensitive information, we will apply them.

5. Sharing Your Information

We do not sell your personal information.

We may share information with trusted third-party service providers where necessary to operate our website or deliver our services.

These may include website hosting, email marketing, scheduling, payment processing and other administrative platforms.

We may also share information where required by law or where you have authorised us to do so.

Third-party providers are expected to handle personal information securely and in accordance with applicable data protection requirements.

6. Cookies

Our website may use cookies and similar technologies to support website functionality, improve user experience and understand how visitors interact with the site.

Some cookies are necessary for the website to function correctly. Where required by law, we will obtain your consent before using non-essential cookies.

You can manage certain cookie preferences through your browser settings or any cookie controls available on our website.

7. Email Marketing

If you subscribe to our mailing list or otherwise agree to receive marketing communications, we may send you information about our services, resources and updates.

We may also contact existing customers about similar services where permitted by applicable electronic marketing laws.

You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

8. How We Store and Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

Your information may be stored using secure third-party platforms that help us operate our website and business.

Where personal information is transferred outside the United Kingdom, we will ensure that appropriate legal safeguards are in place where required.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including any applicable legal, accounting or regulatory requirements.

Retention periods depend on the nature of the information and our relationship with you.

Where information is no longer required, we will securely delete or anonymise it, unless a legal obligation requires its continued retention.

10. Your Rights

Under UK data protection law, you may have the right to:

Request access to the personal information we hold about you.

Request correction of inaccurate information.

Request deletion of your personal information in certain circumstances.

Request restrictions on how your information is processed.

Object to certain processing of your personal information.

Request transfer of certain personal information.

Withdraw consent where processing is based on consent.

These rights may be subject to legal conditions and exceptions.

To exercise your rights, please contact us using the details below.

11. Complaints

If you have concerns about how we handle your personal information, please contact us so that we can investigate and respond. You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator. Website: https://ico.org.uk

12. Third-Party Websites

Our website may contain links to external websites, including social media platforms and independent service providers.

We are not responsible for the privacy practices or content of these external websites.

We recommend reviewing their privacy policies before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, website functionality or legal requirements. The latest version will always be available on this website.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

The Great Separation Contact Us - Email: ellie@thegreatseparation.co.uk

© 2026 The Great Separation. All rights reserved.